We have a 30 - days return policy, which means you have 30 days after receiving your item to request a return.
Tell us the exact issue so we can start the return/refund process. Please note, Luxbold offers ONLY exchanges or/and store credit for all eligible returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return questions.
To start a return:
- Send an email to email@example.com
- In the email, provide order #
- Reason for return
- Let us know if you will like an exchange for a different size or another item or store credit.
- Upon receipt of these information, LUXBOLD will issue a LUXBOLD Return Authorization #(LRA#) with shipping address
- Please include the LRA documentation and proof of purchase in the return package
- Returns are shipped at customer's expense.
- Returns will be processed 5-7 days upon receipt per your request
You can always contact us for any additional return questions.